SAMSUNG-MART

#1 Trusted Store

Total: ₨0.00
SAMSUNG-MART

#1 Trusted Store

Total: ₨0.00

Returns & Replacement Policy

Shipping, Returns & Replacement Policy | Samsung Mart Pakistan

Effective Date: February 5, 2026

At Samsung Mart Pakistan, we are dedicated to delivering 100% original Samsung smartphones and accessories with complete transparency. Our operations center in Dera Ismail Khan ensures every order is handled with professional care.

⚠️ ATTENTION:

  • To ensure a smooth claim process, customers must record an unboxing video immediately upon receiving their package. This video serves as the primary evidence for any replacement or refund requests.
  • In case of any issue, our first attempt will always be replacement of the product. If replacement is not available or we fail to resolve the issue after replacement, then a refund will be issued.

1. Delivery & Shipping Policy

We aim for fast, nationwide fulfillment from our hub in Dera Ismail Khan, KP, Pakistan.

  • Processing Times:
    • COD Orders: Dispatched within 24 hours of order placement.
    • Online Payments: Dispatched within 24 hours of payment verification.
    • Orders placed on holidays or Sundays are processed the following business day.
  • Arrival Times: * Top Cities (Karachi, Lahore, etc.): 2–3 business days.
    • Remote Locations: 3–5 business days.
  • Shipping Cost: We offer a subsidized flat rate of Rs. 250. While the actual cost to our courier partner is higher, Samsung Mart Pakistan covers the difference to benefit our customers.
  • Trusted Partner: All deliveries are handled by LCS Courier. A tracking link will be provided via WhatsApp as soon as your order leaves our facility.

2. Replacement & Return Policy

If you receive an item that is damaged, defective, or not what you ordered, we will rectify the issue promptly.

  • Claim Period: All requests must be submitted within 24 hours of delivery.
  • Eligible Situations: Physical damage, manufacturing defects, incorrect model/color, or if the product is proven to be a replica (Fake).
  • Return Procedure:
    1. Message our support team on WhatsApp (0305-9303892) with your Order ID and the unboxing video.
    2. Once approved, return the item to our DI Khan address.
    3. Shipping Refunds: * Pakistan Post (Dak Khana): We reimburse the Full shipping amount.
      • Private Couriers: We offer a flat reimbursement of Rs. 150.
  • Model Exchanges: If you request a replacement for a more expensive model, the price difference must be settled within 3 days.

3. Refund Guidelines

We value your trust. Refunds are only issued when a replacement is not possible.

  • Refund Conditions: * If Samsung Mart cannot deliver the original order.
    • If a fake/defective item is delivered and a replacement is out of stock.
  • “Change of Mind”: We cannot offer refunds if you simply change your mind after the order is shipped, as courier costs are non-refundable.
  • Timeframe: Approved refunds take 7–10 working days to process via your original payment method.
    • Delivery fees are non-refundable.

4. Customer Protection & Support

  • Parcel Inspection: Please check the box before accepting it from the courier. If the seal is broken or the box is crushed, refuse the parcel and call us immediately.
  • Originality Guarantee: We only stock genuine Samsung inventory. If any product is found to be non-original, we provide a full refund including shipping.

Contact Us

Our local support team is ready to help you with any technical or delivery concerns: